We have a new online account portal for our Wine Club where members can manage account details, set wine preferences, view upcoming shipments and shop with exclusive discounts. If you need help, don’t hesitate to contact us anytime.
HOW-TO GUIDE
UPCOMING SHIPMENTS
How do I access my account online?
To access your account:
1. Check your inbox after you signed up. You should have received an email with instructions and login details.
2. Click Login, and enter the email address you used to join the Wine Club and your temporary password or the password you set when signing up.
3. Once logged in, you'll see your name and in the top right-hand corner. Click it, or any of the drop-down options upon hover, to view and manage your account.
How do I update my details?
Once you log in, you can update your contact and billing details by clicking Account Details from the dashboard.
How do I view my membership type?
You'll see your membership type when you log in and go to your dashboard. This can also be viewed and changed by clicking the 'Club Membership' tab. Here you can decide to receive either 12, 24, or 48 bottles per year and select to receive either a Winemaker's, Purely Pinot or Custom Selection. Your current membership type will be selected when you log in.
How do I shop online using my discount?
That's easy. Just go to our Online Shop and make sure you log in by clicking Login in the top right-hand corner. You'll see your exclusive member discount prices displayed.
Where can I view upcoming Wine Club events?
In the top navigation, hover over 'Wine Club' and click 'Events'. Scroll down to 'Upcoming Events' and here you'll see a listing of all upcoming Wine Club exclusive events for which you can either RSVP for free events, or purchase entry to ticketed events.
How do I book tickets or RSVP for an event?
Once in the events listing area mentioned above, you'll see Book Now or RSVP included on every Wine Club event listing. From here, you can click on a listing to access more information about the event and book a ticket or RSVP.
If you purchase a ticket for an event, please note that you won't be sent a ticket or required to show one at the event. Gibbston Valley will have a record of your online purchase, and your name will be included on the guestlist before the event.
Where do I view my member benefits?
To see and use your exclusive discounts and other Benefits, visit the 'Benefits' page under 'Wine Club' in the top navigation. Here you'll see a list of all your benefits.
Where do I view my upcoming shipments?
During the month before a shipment, you'll see the wines to be included in your upcoming shipment when you log in to your Dashboard.
How do I confirm the wines for my upcoming shipments?
To confirm your shipment selection, go to your Dashboard by clicking on your name in the top right-hand corner. You'll see a list of the wines that will be included in your upcoming shipment. If the wines are correct, no action is necessary. If you would like to amend, select 'Update Selection.' From there just sit back, relax and get ready for more great wine.
I'm a Custom Member. Where do I select my wines?
To select the wines for your upcoming shipment, visit your Dashboard and select 'Club Memberships.' From this page you will see your upcoming shipment and to the right-hand side, you can click 'Edit Wines' to change your selection. Add or remove wines, then click 'Save Selection'. That's it! No further action is required. Check everything is correct by returning to your 'Dashboard' where you will be able to view your selection.
If you don't update your selection, the wines will default to what you ordered last shipment —the cut-off date for updating your selection is displayed on the 'Club Memberships' page.
How do I select my shipment months?
Please get in touch with our team to change the frequency of your shipments by calling +64 3 442 6910 or emailing [email protected].
You can skip a shipment or choose to 'Ship Now' from the 'Club Memberships' page, accessible from your 'Dashboard'.
How do I view a past Shipment?
Go to your 'Order History' to view past Wine Club shipments and any orders from our online shop.
How do I know when my order has shipped?
We'll send you an email once your order has shipped with a tracking ID in it so you can track your order.
How do I track my Wine Club Shipment?
You can track your order from a link in the email that we'll send you once your order has shipped.
